![]() ![]() At the end of the process they will be provided with their claim number, adjuster information, and a reference document advising them of what steps to take next. Then, the user answers a series of conditional questions that are personalized based on their responses, and with very little effort a new claim has been opened. Through this process, they will be notified if there is a possible duplicate claim. To file a claim with CLOE, the insured, agent, or third party must first answer a few simple authentication questions. "CLOE's fully-automated, conversational interface is encrypted, offering users peace of mind that their information is secure, and can be done within a few minutes." "Artificial intelligence tools and chatbots are becoming increasingly popular in the customer service industry and amongst consumers, and we are thrilled to provide for our policyholders another innovative option for streamlining the claims process," said Tim Love, CIO of Wright Flood. ![]() The CLOE claims bot can be accessed 24/7 at and on your mobile device or desktop. With this launch, the company adds to its existing array of tech-enhanced claims management tools and becomes the first flood insurance provider to offer this exciting AI technology. 2, 2019 /PRNewswire-PRWeb/ - Wright Flood Insurance is pleased to announce the launch of CLOE the claims bot – an artificial intelligence (AI) chatbot that helps customers efficiently, quickly and securely open a claim online. ICC claims will only be paid on flood-damaged homes and businesses, and can only be used to pay for costs of meeting the floodplain management ordinance in your community.ST. ![]() Once you submit this document to your claims representative, your insurer will pay the final installment or full payment. When the work is completed, local officials will inspect and issue a certificate of occupancy or a confirmation letter. If the work is not completed, you must return any partial payment to your insurer. You may be able to receive a partial advance payment for up to half of the eligible benefit or up to $15,000 once the claims representative has a copy of the signed contract for the work, a permit from the community to do the work, and a return of your signed ICC Proof of Loss. You should start getting estimates from contractors to take the necessary steps to elevate, relocate, floodproof, or demolish. Your insurer will assign a claims representative who will help you process your ICC claim. Once your community has made this determination, contact the insurance company or agent who wrote your flood policy to file an ICC claim. You may also want to consult with the local official before you make the final decision about which of the options to pursue. If your community does determine that your home or business is substantially or repetitively damaged, a local official will explain the floodplain management ordinance provisions that you will have to meet. This determination is made when you apply for a building permit to begin repairing your home or business. You can only file an ICC claim if your community determines that your home or business has been substantially damaged or repetitively damaged by a flood. Your ICC claim is adjusted separately from the flood damage claim you file under your Standard Flood Insurance Policy. How to File an Increased Cost of Compliance Claim Additionally, there must have been flood insurance claim payments for each of the two flood losses. If your community has a repetitive loss provision in its floodplain management ordinance and determines that your home or business was damaged by a flood two times in the past 10 years, where the cost of repairing the flood damage, on the average, equaled or exceeded 25 percent of its market value at the time of each flood.If your community determines that your home or business is damaged by flood to the point that repairs will cost 50 percent or more of the building's pre-damage market value.Below are the definitions to learn more about those terms: If you receive a declaration from your local floodplain administrator that your home is substantially or repetititvely damaged, you may file a claim for your Increased Cost of Compliance (ICC)coverage. When to File an Increased Cost of Compliance Claim It involves making a building watertight through a combination of adjustments or additions of features to the building that reduces the potential for flood damage. This option is available primarily for non-residential buildings. This moves your home or business out of harm's way. ![]()
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